Privacy policy

This privacy policy describes how your personal information is collected, used and shared when you visit or make a purchase from Jacquesinc.com

Personal information we collect
When you visit the Website, we automatically collect certain information about your device, including information about your browser, IP address, time zone and some of the cookies installed on your device. In addition, as you browse the Site, we collect information about the individual web pages or products you view, the websites or keywords referred to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "device information".

We collect device information using the following technologies:
- "Cookies" are data files that are placed on your device or computer and often contain an anonymous unique identifier. More information about cookies and how to disable cookies can be found at http://www.allaboutcookies.org.
- "Log files" track actions taken on the website and collect data including your IP address, browser type, ISP, referring/exit pages and date/time stamps.
- "Web beacons", "tags" and "pixels" are electronic files used to record information about how you browse the website.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card number), email address, and phone number. We refer to this information as "order information".

When we refer to "personal data" in this privacy policy, we refer to both device information and order information.

How do we use your personal data?
We generally use the order information we collect to fulfill all orders placed through the Site (including processing your payment information, arranging shipping, and providing you with invoices and/or order confirmations). In addition, we use this order information to:
-Communicate with you.
-Review our orders for potential risks or fraud.
-When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the device information we collect to help us detect potential risks and fraud (in particular your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website and to assess the success of our marketing and advertising campaigns).

Sharing your personal data
We share your personal data with third parties to help us use your personal data, as described above. For example, we use Shopify to operate our online store - you can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the website - you can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information that we receive, or to otherwise protect our rights.

Conditions for marketing via SMS
We use a text messaging platform subject to the following terms and conditions. By signing up for our text marketing and notifications, you agree to these terms.
By entering your phone number at checkout and initiating a purchase, subscribing via our subscription form or a keyword, you agree that we can send you text messages (for your order, including cart abandonment reminders) and text marketing offers. You acknowledge that consent is not a condition of any purchase.

Your phone number, name and purchase information is shared with our SMS platform "Klaviyo Inc", an American company with offices in Boston, Massachusetts. This data will be used to send you targeted marketing messages and notifications. When messages are sent in the form of SMS, your phone number will be sent to a text message operator to complete the delivery.
If you wish to unsubscribe from receiving marketing messages and notifications via SMS, please reply with STOP to mobile messages from us or use the unsubscribe link we have provided in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or prompts, will not be disclosed as a reasonable means of opting out. Message and data rates may apply.
If you have questions, you can text "HELP" to the number you received the messages from. You can also contact us for more information. If you want to unsubscribe, follow the instructions above.

Behavioral advertising
As described above, we use your personal data to provide you with targeted advertising or marketing communications that we believe may be of interest to you. If you want more information about how targeted advertising works, you can visit the Network Advertising Initiative ("NAI") education page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
-Facebook: https://www.facebook.com/settings/?tab=ads
-Google: https://www.google.com/settings/ads/anonymous
-Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

In addition, you can opt-out of some of these services by visiting the Digital Advertising Alliance's Opt-Out Portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not change the website's data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access the personal data we hold about you and to request that your personal data be corrected, updated or deleted. If you wish to exercise this right, please contact us using the contact details below.

In addition, if you are a European resident, please note that we process your data to fulfill any contract we may have with you (for example, if you place an order through the website), or otherwise to pursue our legitimate business interests as set out above. In addition, please note that your information will be transferred outside Europe, including to Canada and the United States.

Retention of data
When you place an order through the website, we will retain your order information for our records unless and until you ask us to delete this information.

Amendments
We may update this privacy policy from time to time, for example to reflect changes in our practices or for other operational, legal or regulatory reasons.

Minors
The website is not intended for persons under the age of 18.

Contact us
For more information about our privacy policy, if you have any questions or if you wish to make a complaint, please contact us by email at info@jacquesinc.com or by email on the "Contact Us" tab.